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Gem Diamonds Streamlines Award Management

Gem Diamonds is a leading global diamond producer, renowned for discovering and supplying some of the world’s most exceptional rough diamonds. By adopting ShareForce, Gem Diamonds streamlined its share plan
management with a tailored, responsive solution.

A large yellow dump truck drives through an open-pit mine with excavators and rocky walls under a bright sun.
Black serif text "GEM DIAMONDS" next to a black silhouette of a baobab tree.

Headquarters

London, UK

Products Used

ShareForce Platform

Headquarters

London, UK

Products Used

ShareForce Platform

Before ShareForce

  • The previous system was not user-friendly and lacked flexibility, making it difficult to customise processes to Gem Diamonds’ specific requirements.
  • The front-end interface was outdated and did not provide a modern, intuitive experience for administrators or participants.
  • Administrators spent excessive time updating information, combining reports,and reconciling data outside the platform.
  • There was little confidence in the accuracy of reports, and managing the issuance and vesting of awards required significant manual intervention.

    • After ShareForce

  • Gained full control and confidence in its share plan data and reporting.
  • Streamlined manual processes, freeing up significant administrative time.
  • Enhanced the experience for both administrators and participants.
  • Benefited from a responsive, client-focused support team

    • See how Shareforce is a trusted partner to more than 400 companies in 30 countries

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    “We have peace of mind that reporting is accurate and that any queries we may have are resolved speedily by the ShareForce team. Solutions are tailor-made for any specific needs we may have. The time saved on award management has been invaluable - easily saving us five days each quarter.”
    Minelle ZechGroup HR Executive at Gem Diamonds
    Problem

    Gem Diamonds’ international share compensation programs were hindered

    Managing share-based compensation programs for a diverse, international workforce posed some challenges for Gem Diamonds. Prior to implementing ShareForce, the company faced some key issues:

    • Inflexible Legacy Platform
    • Outdated User Experience
    • Manual Processes
    • Limited Control
    Solution

    By adopting ShareForce, Gem Diamonds streamlined its share plan management with a tailored, responsive solution

    Customised, Evergreen Participant Forms

    • Rapid Solution Delivery: When Gem Diamonds requested an evergreen form for participants to complete before making elections for each vesting tranche, ShareForce proposed and implemented a solution within a week, just 30 minutes after the initial request.
    • Seamless Integration: The new form is now always available on the participant portal, streamlining the election and exercise process for each tranche.

     

    Enhanced User Experience

    • Modern, Intuitive Platform: ShareForce offers a sleek, user-friendly interface for both administrators and participants, addressing the frustrations of the previous platform.
    • Ease of Use: The platform is designed for efficiency, reducing the learning curve and administrative burden.

     

    Improved Reporting and Control 

    • Accurate, Customisable Reports: Administrators now have greater control over information and trust the accuracy of generated reports. Reports can be customised within the platform, eliminating the need for manual reconciliations.
    • Time Savings: Automation of key processes, such as issuance reminders and report generation, has saved the team approximately five days per quarter.

     

    Exceptional Support and Responsiveness

    • Tailor-Made Solutions: The ShareForce team delivers rapid, bespoke solutions to address specific client needs.
    • Peace of Mind:
    Result

    ShareForce continues to partner with Gem Diamonds to efficiently manage its global share plans

    ShareForce continues to work closely with Gem Diamonds, providing a modern, intuitive platform that streamlines global share plan management through automated processes, tailored solutions, and rapid support – ensuring accurate reporting, regulatory compliance, and a superior experience for both administrators and participants.

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    Frequently asked questions about equity plan administration

    How much time can ShareForce save on share plan award management?

    ShareForce automates key share plan processes including issuance reminders, report generation, and award vesting management, delivering measurable time savings for HR and finance teams. Gem Diamonds, a leading global diamond producer, saved approximately five days per quarter after implementing ShareForce, time that was previously spent on manual data reconciliation, combining reports, and managing award issuance outside their previous platform.

    Yes. ShareForce is designed to replace inflexible, outdated share plan platforms with a modern, configurable solution that adapts to each company’s specific requirements. Gem Diamonds migrated from a legacy system that required excessive manual intervention and provided little confidence in reporting accuracy. After switching to ShareForce, the team gained full control over their share plan data, accurate customisable reports, and a streamlined administration process.

    ShareForce’s support team delivers bespoke solutions rapidly. When Gem Diamonds requested a custom evergreen participant form for elections ahead of each vesting tranche, ShareForce proposed and implemented the solution within a week, with the initial solution delivered just 30 minutes after the request was made. This responsiveness is a consistent feature of ShareForce’s client management model across its 400+ client base.

    Yes. ShareForce gives share plan administrators full control over report generation directly within the platform, eliminating the need for manual reconciliations or combining data outside the system. Gem Diamonds’ Group HR Executive cited peace of mind in reporting accuracy as one of the most valued outcomes after transitioning to ShareForce, alongside the speed with which the support team resolves any queries that arise.

    Yes. ShareForce is trusted by more than 400 companies across 30 countries and is built to handle the complexities of administering share-based compensation programmes for diverse, international workforces. Gem Diamonds, headquartered in London with global mining operations, uses ShareForce to manage its international share compensation programmes, including award issuance, vesting, participant elections, and regulatory compliance reporting.

    hareForce provides a modern, intuitive participant portal that gives employees clear visibility over their share plan awards, vesting schedules, and election options. For Gem Diamonds, the previous platform’s outdated interface was a significant pain point for both administrators and participants. After moving to ShareForce, both groups benefited from a sleek, user-friendly interface that reduced the learning curve, simplified the election and exercise process, and improved overall engagement with the share plan.

    ShareForce operates as a responsive, client-focused partner rather than a standard software vendor. The team works closely with each client to understand their specific share plan requirements and delivers tailor-made solutions as needs evolve. Gem Diamonds’ experience demonstrates this model in practice, from custom participant forms implemented within days to ongoing support that ensures queries are resolved speedily and accurately throughout the life of the partnership.